1. What is this Document?
1.2. The Agreement, inter alia, provides the terms that govern your access to use (i) S N DAMANI FASHION LLP website www.veronna.in, and its mobile and tablet applications (“Platforms”), (iii) FASHION LLP’s online lifestyle, fashion solutions, which inter alia facilitates sale and purchase of lifestyle and fashion merchandise (“Products”) through the Platforms, and (iv) the purchase of Products, and any other service that may be provided by S N DAMANI FASHION LLP from time to time (collectively referred to as the “Services”).
1.3. You hereby understand and agree that the Agreement forms a binding contract between FASHION LLP and anyone who accesses, browses, or purchases the Products and uses the Services in any manner (“User”) and accordingly, you hereby agree to be bound by the terms contained in the Agreement. If you do not agree to the terms contained in the Agreement, you are advised not to proceed with purchasing the Products or using the Services. The terms contained in the Agreement shall be accepted without modification. The use of the Services would constitute acceptance of the terms of the Agreement.
2. Terms and Conditions Applicable to Users
2.1. Users must be 18 years of age or older to register, or visit or use the Services in any manner. By registering, visiting or using the Services, you hereby represent and warrant to FASHION LLP that you are 18 years of age or older, and that you have the right, authority and capacity to use the Services, and agree to abide by the Agreement. If a User is below 18 years of age, it is assumed that he/she is using/browsing the Platforms under the supervision of his/her parent or legal guardian and that such User’s parent or legal guardian has read and agrees to the terms of this Agreement, including terms of purchase of Products, on behalf of the minor User. Should FASHION LLP be made aware that a User is under the age of 18 and is using/browsing the Platforms without the supervision of his/her parent or legal guardian, FASHION LLP reserves the right to deactivate such User’s account without further notice.
2.2. The Agreement is governed by the provisions of Indian law, including, but not limited to:
- 2.2.1. the Indian Contract Act, 1872;
- 2.2.2. the Information Technology Act, 2000;
2.3. The contents of Services, information, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on the Platforms or any of the other Services are the property of FASHION LLP, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors and sister companies, as the case may be (“FASHION LLP Content”), and are protected under copyright, trademark and other applicable laws. You shall not modify the FASHION LLP Content or reproduce, display, publicly perform, distribute, reverse engineer or otherwise use the FASHION LLP Content in any way for any public or commercial purpose or for personal gain.
2.4. FASHION LLP authorises you to view and access the FASHION LLP Content solely for identifying Products, carrying out purchases of Products and processing Returns and Refunds, in accordance with Return and Refund Policy, if any. FASHION LLP, therefore, grants you a limited, revocable permission to access and use the Services. This permission does not include a permission for carrying out any resale of the Products or commercial use of the FASHION LLP Content, any collection and use of product listings, description, or prices, and, any derivative use of the Platforms or of FASHION LLP Content.
2.5. As means to assist the Users in identifying the Products of their choice, FASHION LLP provides visual representations on the Platforms including graphics, illustrations, photographs, images, videos, charts, screenshots, infographics and other visual aids. While reasonable efforts are made to provide accurate visual representations, FASHION LLP disclaims any guarantee or warranty of exactness of such visual representation or description of the Product, with the actual Product ultimately delivered to Users. The appearance of the Product when delivered may vary for various reasons.
2.6. Users may make purchases on the Platforms. For the purposes of identifying a User, FASHION LLP may, from time to time, collect certain personally identifiable information such as your first name and last name, email address, mobile phone number, postal address, other contact information, demographic profile, etc. Users may also register themselves on the Platforms. Registration on the Platforms is one-time and you are required to remember your username and password and keep the same confidential. In the event where you have misplaced your username and password details, you can retrieve and change the same using the “forgot username/password” option on the Platforms.
2.7. The User shall assume all risks, liabilities, and consequences if his/her account has been accessed illegally or without authorisation through means such as hacking and if through such unauthorised access, a purchase of Products has been made through the Services. It is specifically clarified that payments of monies towards any Products purchased through the Services by unauthorised or illegal use of the User’s account shall entirely be borne by the User.
2.8. Display of Products for purchase on the Platforms is merely an invitation to offer. An order placed by a User for purchase of a Product constitutes an offer. All orders placed by Users on the Platforms are subject to the availability of such Product, FASHION LLP’s acceptance of the User’s offer and the User’s continued adherence to the terms of the Agreement.
2.9. You agree to maintain and promptly update all data provided by you and to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current, incomplete, or if FASHION LLP has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, not current, incomplete, or not in accordance with the terms of the Agreement, FASHION LLP reserves the right to indefinitely suspend, terminate or block your access to the Platforms, and refuse to provide you with access to the Platforms in future.
2.10. All rights and liabilities of FASHION LLP with respect to any Services to be provided by it shall be restricted to the scope of the Agreement. In addition to the Agreement, you shall also ensure that you are in compliance with the terms and conditions of the third parties, whose links are contained/embedded in the Services. It is hereby clarified that FASHION LLP shall not be held liable for any transaction between you and any such third parties.
2.11. You understand that on your registration as a User or on your purchase of Products on the Platforms, you may receive text messages (including through internet-based mobile messaging) and/or emails from FASHION LLP on your registered mobile number and/or email address. These messages and/or emails could relate inter alia to your registration, FASHION LLP’s acceptance or rejection of your offer to purchase a Product, payment information, Product despatch information, information pertaining to other activities you carry out on the Platforms and information pertaining to the promotions that are undertaken by FASHION LLP (or third parties in connection with the Platforms) from time to time. It is specifically clarified that a text message and/or an email confirming the receipt of your order is not an acceptance from FASHION LLP that the Product will be delivered. FASHION LLP’s acceptance to your offer to purchase shall occur and conclude only when the Products have been despatched by FASHION LLP and a text message and/or email confirming such despatch has been sent to you. FASHION LLP, at all times, reserves the right to limit the quantity of items in, or cancel an order prior to despatch.
2.12. Any communication from FASHION LLP shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address on the Platforms in the event there is a change. Further, FASHION LLP may also send you notifications and reminders with respect to scheduled deliveries of the purchased Products. While FASHION LLP shall make every endeavour to share prompt reminders and notifications relating to the delivery of purchased Products with you, FASHION LLP shall not be held liable for any failure to send such notifications or reminders to you.
2.13. FASHION LLP may, at any time and without having to service any prior notice to you: (i) upgrade, update, change, modify, or improve the Services or a part of the Services in a manner it may deem fit, and (ii) change the contents of the Agreement in substance, or as to procedure or otherwise; in each case which will be applicable to all Users. You hereby agree that this is in the fairness of things given the nature of the business and its operations and you will abide by them. As such, you must keep yourself updated at all times and review the terms of the Agreement from time to time. Such changes shall be made applicable when they are posted. FASHION LLP may also alter or remove any content from the Platforms without notice.
2.14. While FASHION LLP shall make reasonable endeavours to maintain high standards of security and shall provide the Services by using reasonable efforts, FASHION LLP shall not be liable for any interruption that may be caused to your access or use of the Services.
2.15. Access to and registration on the Platforms is free of cost. Although unlikely, FASHION LLP may modify the Fee, Payment and Promotions Policy to include a fee on access and browsing of the Platforms, or for use of any new service introduced by FASHION LLP without serving prior notice on the Users.
2.16. The Services included on or otherwise made available to the Users through the Platforms are provided on an “as is” and “as available” basis without any representations or warranties, express or implied, except if otherwise specified in writing. FASHION LLP does not covenant or warrant that:
- 2.16.1. the Services will be made available at all times;
- 2.16.2. the FASHION LLP Content available on the Platforms is complete, true, accurate or non-misleading; and
- 2.16.3. the Products are of specified merchantability, merchantable quality and fit for use for a particular purpose.
The User hereby affirms that the information provided by him / her is true, correct and complete to the best of his / her knowledge and belief. The User agrees and understands that he / she will be solely responsible in the event of any inaccuracy or deviation therefrom at a later stage.
3.User Covenants and Obligations
3.1. As mandated under the provisions of Regulation 3(2) of the IG Rules, FASHION LLP hereby informs you that you are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing any information that:
- 3.1.1. belongs to another person and to which you do not have any right;
- 3.1.2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;
- 3.1.3. harms minors in any way;
- 3.1.4. infringes any patent, trademark, copyright or other proprietary rights;
- 3.1.5. violates any law for the time being in force;
- 3.1.6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- 3.1.7. impersonates or defames another person; or
- 3.1.8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
3.2. You are also prohibited from:
- 3.2.1. violating or attempting to violate the integrity or security of the Platforms or the FASHION LLP Content;
- 3.2.2. transmitting any information on or through the Platforms that is disruptive or competitive to the provision of Services by FASHION LLP;
- 3.2.3. intentionally submitting on the Platforms, false or inaccurate information;
- 3.2.4. using any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs, Easter eggs, cancel bots, intelligent agents, etc.) to navigate or search the Platforms;
- 3.2.5. attempting to decipher, decompile, disassemble or reverse engineer any part of the Platforms; or
- 3.2.6. copying or duplicating in any manner any of the FASHION LLP Content.
3.3. You are also obligated to:
- 3.3.1. refrain from acquiring any ownership rights by downloading the FASHION LLP Content;
- 3.3.2. read the Agreement and agree to accept the terms and conditions set out therein;
- 3.3.3. refrain from copying or modifying the FASHION LLP Content available on the Platforms for any purpose;
- 3.3.4. comply with all applicable laws in connection with your use of the Platforms;
- 3.3.5. not refuse the delivery of purchased Products except when damages and deficiencies can be identified upfront at the time of delivery; and
- 3.3.6. use the Products for personal, noncommercial use.
3.4. You hereby authorise FASHION LLP to declare and provide declarations to any Governmental authority on request on your behalf, including that the Products ordered by you are for personal, noncommercial use.
3.5. FASHION LLP may disclose or transfer information provided by you to its affiliates in India and other countries, and you hereby consent to such transfer. In terms of the SPI Rules, FASHION LLP can transfer sensitive personal data or information to any other body corporate or a person that ensures the same level of data protection that is adhered to by FASHION LLP as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between FASHION LLP or any person on its behalf and the User or where you have consented to such data transfer.
4.Third Party Information
4.1. All information in relation to third parties as available on the Platforms (collectively referred to as “Third Party Information”) are provided solely for your reference. FASHION LLP is not endorsing the Third Party Information and is not responsible for any errors and representation nor is it associated with it and you shall access the Third Party Information at your own risk.
4.2. Further, it is up to you to take sufficient precautions to ensure that whatever links you select, whether from the Platforms, or other Services, is free of such items such as, but not limited to, viruses, worms, Trojan horses, defects and other items of a destructive nature.
5. Intellectual Property Rights
5.1. All the intellectual property used on the Platforms by FASHION LLP, including the FASHION LLP Content, shall remain the property of FASHION LLP, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or of any third party hosting such intellectual property on the Platforms. Except as provided in the Agreement, the materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of FASHION LLP, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or any third party hosting such material on the Platforms, as the case may be.
5.2. If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at email@example.com and let us know of your concerns.
6. Unlawful or Prohibited Use
You warrant to FASHION LLP that you will comply with all applicable laws, statutes, ordinances and regulations regarding the use of the Services and any other related activities. You further warrant that you will not use the Platforms in any way prohibited by terms contained in the Agreement or under applicable law.
7.1. You acknowledge and undertake that you are accessing the Services and purchasing the Products at your own risk and that you are using prudent judgment before placing an order for a Product or availing any Services through the Platforms. FASHION LLP shall, at no point, be held liable or responsible for any representations or warranties in relation to the Products. Refund of the price paid for the purchase of a Product or replacement thereof shall be governed by the Return and Refund Policy.
7.2. FASHION LLP does not provide or make any representation, warranty or guarantee, express or implied about the Platforms, Products or the Services, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.
7.3. The maximum aggregate liability of FASHION LLP, in respect of all Services provided, and all transactions undertaken by the User by using the Services, shall be limited to a maximum of INR 1,000 (Indian Rupees one thousand).
You hereby agree to indemnify and hold harmless FASHION LLP , its affiliates, officers, directors, employees, consultants, licensors, agents and representatives from any and all claims, losses, damages, and/or costs (including reasonable attorney fees and costs) arising from (i) your access to or use of the Services or Products, (ii) violation of the Agreement, (iii) infringement, or infringement by any other user of your account with FASHION LLP, (iv) action or inaction on behalf of FASHION LLP ’s third party affiliates, manufacturers, vendors, suppliers and logistic partners in providing services; and (v) infringement of any intellectual property or other right of any person or entity. FASHION LLP shall notify you promptly of such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide FASHION LLP with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage or cost.
9. Grievance Officer
In accordance with the provisions of the SPI Rules, any grievances which you may have with respect to the information shared by you with FASHION LLP hereunder and its treatment, may be directed by you to the grievance officer of FASHION LLP at firstname.lastname@example.org
If any provision of the Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision and the remaining part of such provision and all other provisions of the Agreement shall continue to be in full force and effect.
11. Term and Termination
11.1. The Agreement will remain in full force and effect while you use any Service in any form or capacity.
11.2. FASHION LLP reserves the right to terminate its Services provided to you in the event of breach of any terms contained in the Agreement, misrepresentation of information, any unlawful activity or if FASHION LLP is unable to verify or authenticate any information you submit to it.
11.3. The User may terminate the Agreement at any time, provided that the User discontinues any further use of the Platforms or Services.
11.4. It is specifically clarified that any termination of the Agreement by a User shall not cancel the User’s obligation to pay for a Product purchased on the Platforms, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.
11.5. Any provision of the Agreement which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of the Agreement shall survive the termination or expiration of the Agreement.
12. Dispute Resolution and Governing Law
12.1. The Agreement and any contractual obligation between FASHION LLP and you under the Agreement shall be governed by the laws of India, subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.
12.2. All disputes will be subject to arbitration at Mumbai in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in the English language. FASHION LLP and the disputing User shall be entitled to appoint 1 (one) arbitrator each and the 2 (two) arbitrators so appointed will jointly appoint the 3rd (third) arbitrator.
12.3. Arbitration awards shall be reasoned awards and shall be final and binding on FASHION LLP and the disputing User, and shall be enforceable in any court of competent jurisdiction.
FASHION LLP ’s failure to enforce any provision of the Agreement or respond to a breach by a User or User shall in no way imply a waiver of FASHION LLP’s right to subsequently enforce any provision of the terms of the Agreement or to act with respect to similar breaches by a User or User.
All notices and communications shall be in writing, in English and shall be deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent by email, with due acknowledgment or complete transmission to the following address:
Postal Address: at S N DAMANI FASHION LLP., New No 19, Old No. 8 Rajarathinam Street, Kilpauk, Chennai -600010
Email Address: email@example.com
15.1. Headings, subheadings, titles, subtitles to clauses, sub-clauses and paragraphs are for information only and shall not form part of the operative provisions of the Agreement and shall be ignored in construing the same.
15.2. Words denoting the singular shall include the plural and words denoting any gender shall include all genders.
15.3. The words “include” and “including” are to be construed without limitation.
This website www.veronna.in ("Website") is operated by S N DAMANI FASHION LLP , a company incorporated under the laws of India having its registered office at New No 19, Old No. 8 Rajarathinam Street, Kilpauk, Chennai -600010
Users are requested to read and understand the Policy very carefully before using or accessing the Website. Through this Policy, S N DAMANI FASHION LLP intends to convey the manner in which the user’s information is collated and used by S N DAMANI FASHION LLP while providing the services of the Website. This Policy is binding on every user of the Website and users who do not agree with the terms of this Policy should not use or access the Website.
S N DAMANI FASHION LLP reserves its right to change, edit, alter, amend, modify, review, revise or substitute this Policy with or without notice. By using the Website, the user’s signify they have carefully read, understood and agree to be bound by this Policy and the users expressly and voluntarily accept this Policy including any change, modification or substitution made to the Policy from time to time. S N DAMANI FASHION LLP reserves its right to refuse services to any user who does not accept or violates the terms of this Policy.
‘User information’ for the purpose of this Policy includes the user’s personal information that can be used to uniquely identify or contact a single person including name, email address, residential address, phone number, photograph and other information collected by S N DAMANI FASHION LLP to provide specific services to the user through the Website. The user has the option not to provide User Information if the user wishes not to avail the specific service for which the User Information is required.
If any user is providing any User Information on behalf of any corporation, company, institution, association or other entity, the user should be authorized by such corporation, company, institution, association or other entity to provide such information to S N DAMANI FASHION LLP.
S N DAMANI FASHION LLP collects information from the user when creating a user account or when the user is browsing for products, transacting an online purchase of products through the Website or while posting comments, uploading content or participating in any offers or contests or availing special gifts or communicating with customer support by phone, email or otherwise.
S N DAMANI FASHION LLP receives, scrutinizes and stores User Information for security and technical reasons such as IP address, login id, email address, password, devise connection information transaction history, date, time and duration of the session on the Website.
S N DAMANI FASHION LLP automatically receives the URL of the site from which a user came and the site to which the user goes when the user leaves the Website. The Website receives the IP address of the user’s computer and the type of web browser a user is using, email patterns, etc.
S N DAMANI FASHION LLP will occasionally ask the user to complete optional online surveys. These surveys may ask the user for contact information and demographic information (eg. zip code, age or income level).
The user can add or update the User Information on a regular basis. When the user updates the User Information, S N DAMANI FASHION LLP will keep a copy of the prior version for its records.
USE OF INFORMATION & DISCLOSURE
S N DAMANI FASHION LLP may disclose aggregated information about the use of the Website, but it will never contain User Information that will identify a single user. S N DAMANI FASHION LLP does not trade or sell User Information in any manner, except as specified in this Policy or if express consent is sought from the user. S N DAMANI FASHION LLP understands that the User Information is very crucial and is important for the user. The user agrees and acknowledges that the User Information is disclosed or shared with: (i) third-party vendors for delivery of the products ordered through the Website, (ii) third-party service providers engaged by S N DAMANI FASHION LLP to perform the services, (iii) third-party service providers for the purpose of the Website’s security, maintenance, repair or other technical reasons.
S N DAMANI FASHION LLP may, if the user so chooses, send direct advertisement mailers to the user at the address given by the user. The user has the option to opt-out of this direct mailer by clicking at the unsubscribed link option attached to the e-mail. S N DAMANI FASHION LLP respects the user’s privacy and if the user does not want to receive e-mail or other communications from S N DAMANI FASHION LLP, the user may inform the same to our customer care service.
SECURITY & USER RESTRICTION
S N DAMANI FASHION LLP implements standard measures to protect against unauthorized access to and unlawful interception of the User Information. However, no internet site can fully eliminate security risks. S N DAMANI FASHION LLP endeavors to take all measures to protect the security, integrity, and confidentiality of the User Information against unauthorized breach and hacking. S N DAMANI FASHION LLP may use such software as it determines is best for maintaining security. However the internet is not absolutely a secure environment, and the Website cannot ensure or warrant a 100% security of the User Information.
If any user is provided with an identification code, password or any other piece of information as part of the Website’s security procedure, the user should treat such information as confidential, and the user should not disclose it to any third party including to other users. To prevent the third party’s access to the Website the user should sign out from the user account after availing the services through the Website. S N DAMANI FASHION LLP has the right to disable the identification code or password, whether chosen by any user or allotted by S N DAMANI FASHION LLP, at any time, if the user fails to comply with instructions or terms, conditions or policies.
The user is solely responsible for the activities that occur under the user’s account including the confidentiality of the user’s password and S N DAMANI FASHION LLP is not responsible for the same. While using and accessing the Website, the user is responsible for maintaining the confidentiality of the user’s account and for restricting access to the user’s computer or other system or equipment through which the user uses and accesses the Website.
Notwithstanding anything contained in this Policy or elsewhere, S N DAMANI FASHION LLP shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of S N DAMANI FASHION LLP and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
THIRD PARTY WEBSITES AND LINKS
Based on the User Information including the nature of products purchased by the user through the Website, S N DAMANI FASHION LLP may display personalized third party advertisements on the Website. When the user clicks on the advertisement link, the third party advertisers may assume that the user has met the criteria that were used to personalize the advertisement. The user acknowledges and agrees that in no event S N DAMANI FASHION LLP is responsible to the user accessing the services of third-party advertisers or other websites.
The User Information resides in S N DAMANI FASHION LLP database for a certain period of time even after the user ceases to use or access the Website and in such cases, S N DAMANI FASHION LLP is not liable for any usage of the User Information after the user ceases to use or access the Website.
The Users agree and acknowledge that User Information collated through the Website could be stored and processed in any other country across the world. The users acknowledge that for effective provision of the Website’s services in respective territories including territories outside India, the User Information may be stored or processed by trusted third parties.
The user should be aware that the User Information or other data, the user provides to the Website for availing the services or transacting through the Website could be read, collected, or used by other users or third parties in which case the User Information might be used for sending unsolicited messages or communications for which S N DAMANI FASHION LLP is not responsible.
The user agrees and acknowledges S N DAMANI FASHION LLP right to utilize the user’s posts, contents, information, and other personal data for the purpose of providing services through the Website. The contents on the Website may contain comments, post and reviews posted by the users which may be public and searchable on the internet in which case the user’s comments, post reviews and information and personal data provided to the Website may be viewed by other users and S N DAMANI FASHION LLP cannot guarantee that other users or third parties have not made copies of or used the ideas and information that the user has shared on the Website.
In case of any complaints or grievances, the user may contact the Grievance Officer by writing to our Grievance Officer at S N DAMANI FASHION LLP., New No 19, Old No. 8 Rajarathinam Street, Kilpauk, Chennai -600010
GOVERNING LAW AND JURISDICTION
The terms and conditions of this Policy shall be governed by Indian Law and the courts in Mumbai shall only have exclusive jurisdiction to resolve any disputes.